What is Service Now?
ServiceNow automates enterprise IT operations, creating a single system of record for all IT processes within an organization. This system brings together IT strategy, design, transition and operation on a powerfully simple cloud platform.
Configuring and designing form
Form Layout and Form Design
Form section and Related list
List layout and List editing
Using filters, sorting and Views
Views and View rules
Data Lookups
Chapter 5: User, Groups and Roles
Relationship between user, group and roles
Creating and customising user form detailed
Delegation
Impersonation
Creating group, parent- child groups, assigning group members
Creating roles, many-to-many relationship, creating child roles, assigning roles to groups and users
Best practises
Chapter : Incident, Change, Problem
Understanding IM, PM, CM and their relationship
Detailed understand of Incident management, Change management, problem management Lifecycle
Creating Change and Problem from Incident
Understanding Self-Service Application
Chapter : Knowledge Management
Understanding Knowledge management lifecycle
Understanding KM relationship with IM, PM, CM
Creating KB articles
Chapter : Reports, Gauges and Homepages
Using and extracting reports
Creating different types of reports
Customising visibility of reports and making report public
Scheduling Reports
Gauges and use
Using, customising, and configuring Homepage
Chapter : Update Set
Understanding use and concept of update set
Creating and using update set
Update set lifecycle
Local update set, retrieve update set, merge update set
Moving update sets from one instance to another
Chapter : Other topics
Domain separation, release management, cloning, interview ques, task discussions and doubts
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